Refund Policy

This refund policy applies to orders placed through vorpalonglox.world and is provided in clear and transparent terms.

Eligibility

Refund requests may be accepted for unopened items in original condition within 14 calendar days from delivery, unless New Zealand consumer law provides additional rights.

Request Procedure

Send your request by email with order details and reason for return. We will provide return steps and confirmation instructions.

Processing Timeline

After returned goods are received and inspected, approved refunds are typically processed within 10 business days to the original payment method.

Non-Refundable Cases

Used, damaged, or incomplete returns may be ineligible where permitted by law. Shipping fees may be non-refundable unless required otherwise.

Consumer Guarantees Act Notice

If goods are faulty or not of acceptable quality, your rights under the Consumer Guarantees Act 1993 are not limited by this policy.

Support Contact

Email: cooperation@vorpalonglox.world

Phone: +6493768091